Contact Support — Enterprise Gateway by Mentor18

Need assistance with Enterprise Gateway by Mentor18 (Google Cloud Marketplace, Microsoft Azure Marketplace, AWS Marketplace, or Direct Enterprise)? Our enterprise platform engineering desk is ready to assist your team. (Looking for Personal Gateway? Visit the Personal Gateway Self-Healing Support Center.)

Contact Us — Enterprise Gateway by Mentor18

Enterprise Technical Support

Enterprise Engineering Desk:
support@mentor18.com

Cloud Marketplace & Enterprise Onboarding

Google Cloud, Azure & AWS Marketplace Desk:
admin@mentor18.com

Enterprise Portal: portal.gateway.mentor18.com

Corporate Headquarters

Mentor18 LLC
2217 Bunnels Fork Rd
Frisco, TX 75036, United States
D-U-N-S: 114638839

Direct Contact Us Form — Reach Mentor18 Support

Submit your Enterprise Gateway technical support request or Cloud Marketplace onboarding inquiry below:

Enterprise Self-Service Diagnostics & Integration Guides

How to Sign Up & Activate Your Enterprise Gateway Subscription

Direct Enterprise Sign-Up: Visit portal.gateway.mentor18.com/signin and authenticate with your corporate identity provider (Google Workspace or Microsoft Entra ID; personal consumer email domains are not permitted). New organizations are routed to /subscribe to select their Production Pilot ($499/day daily subscription, Web-only), Monthly ($9,999/mo), or Annual ($99,000/yr) plan and complete Enclave Onboarding (signing all mandatory agreements prior to executing any transactions).

Google Cloud, Azure & AWS Marketplace Sign-Up: After subscribing in your cloud marketplace console, click "Sign up with Partner / Configure Account" to land on portal.gateway.mentor18.com/auth/marketplace/{google|azure|aws} and bind your marketplace entitlement via Corporate SSO.

Transaction-Level Diagnosis via Portal TechOps X-Ray (/xray)

Paid Enterprise customers have full real-time transaction diagnosis inside the Customer Portal at TechOps Live X-Ray (/xray), Diagnostics Workbench (/workbench), and Sovereign Notary (/notary). Filter by X-Request-Id, receipt_id, or HTTP status code to see the exact triggered control slug with Zero Data Retention.

Zero-Touch 3-Header Request Wrapping & OIDC Trust Anchors

Keep your 100% original API or LLM request and send it to https://transit.gateway.mentor18.com with X-Mentor18-Destination-URI, X-Mentor18-Authorization: Bearer <JWT>, and X-Mentor18-Department. Configure your corporate IdP Issuer, Audience, and JWKS URI in Trust Anchors (/anchors).